Discover more in our FAQ
Have a question or comment?
Text us at (281)948-3837
Our customer service reps typically respond within 1 hour.
Support hours: Monday-Sunday, 10am-5pm
How does my grill get fitted?
How does my grill get fitted?
When you buy a grill from Moissanite Plug we will send you a free dental impression kit with a return label. Once you take your dental impression, simply ship the kit back to us and we'll get started on your custom grill. Order processing time depends on the product, but we guarantee delivery within 8 weeks.
How can I order something custom?
How can I order something custom?
We are happy to work directly with you to make your custom vision come to life! Text or call us at (281)948-3837 to let us know what kind of custom piece you want, and we'll give you an idea of the cost and timeline.
what's your return policy?
what's your return policy?
At Moissanite Plug we guarantee your satisfaction with every piece. Non-custom orders are eligible for return within 30 days of receipt. Custom items are not eligible for return.
what is moissanite?
what is moissanite?
Moissanite are lab-grown gems that are highly comparable to diamonds, but much more affordable, making them the clear choice for iced-out jewelry.
do you do gift wrapping?
do you do gift wrapping?
Yes! Gift orders will include a card and complimentary gift wrapping. Just select "This is a gift" at checkout.